Thank you for choosing TGL Silver for your silver jewelry needs. Our Shipping Policy outlines the terms and conditions related to the shipping of products purchased on our website, tglsilver.com. Please take a moment to review this policy before making a purchase.

1. Processing Time:

• All orders are processed within 1-2 business days of receiving payment.
• Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods:

• We offer standard and expedited shipping options.
• Standard shipping generally takes 3-7 business days for delivery.
• Expedited shipping delivers within 1-3 business days, depending on your location.
• Please note that shipping times may vary due to external factors, such as weather conditions or carrier delays.

3. Shipping Rates:

• Shipping rates are calculated based on the weight of your order and the destination.
• The shipping cost will be displayed at the checkout before you complete your purchase.
• We occasionally offer free shipping promotions, so be sure to check for any ongoing offers.

4. Order Tracking:

• Once your order has been shipped, you will receive a confirmation email with a tracking number.
• You can track your order using the provided tracking number on our website or through the carrier's website.

5. International Shipping:

• We currently offer international shipping to select countries.
• International shipping rates and delivery times vary by destination.
• Customs duties and taxes may apply and are the responsibility of the customer.

6. Address Accuracy:

• Please ensure that your shipping address is accurate and complete.
• TGL Silver is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

7. Lost or Stolen Packages:

• TGL Silver is not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
• If you encounter any issues with delivery, please contact the carrier directly.

8. Shipping Delays:

• TGL Silver is not responsible for delays in shipping caused by factors beyond our control, such as natural disasters, strikes, or customs delays.

9. Shipping Questions:

• If you have any questions or concerns regarding your shipment, please contact our customer support team at tglsilver@gmail.com.

By making a purchase on tglsilver.com, you agree to abide by the terms and conditions outlined in this Shipping Policy. TGL Silver reserves the right to update or modify this policy at any time without prior notice. Please refer to our website for the most current information. Thank you for choosing TGL Silver!

Last Updated: 24/12/2023